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Delivery

We post orders twice a week on Mondays and Thursdays, which we prepare the evening beforehand. All orders placed before 8pm GMT on Sunday or Wednesday will be processed and posted at midday on Monday or Thursday. There’s something exciting about opening mail when you have ordered nice things, which is why we like to take time packing orders to make them special.

Items are shipped from the UK and in most cases are received within 5-10 working days. Unfortunately we are unable to guarantee that this will be the case every time. If you need faster, more secure shipping methods please contact us as we can create custom orders with the correct shipping costs.

All of our items are posted using Royal Mail Second Class or International Standard Delivery. Please let us know if you do not receive your order within 14 working days (UK) or 30 working days (international). We will do our best to track the lost items, and refund or replace lost items if necessary.

We cannot cover the cost of any customs charges that you may occur on your items.

We handle our products very carefully, but once they are in the hands of the postman we cannot guarantee they will be treated with the same level of care. If you do happen to receive a damaged item, please contact us and we will endeavour to fix the situation in the best way possible.

Returns

Distance Selling Regulations state that you have seven working days from the day after you receive your goods to cancel your order, should you be so inclined. This does not cover custom designs which have been lovingly made just for you and you will not be refunded for postage costs you incur receiving or returning the items.

Privacy Policy & Cookies

Contract execution

Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfillment.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by thingsbyus.co.uk will only be in connection with the provision of agreed services and products.

The only time we may share your data is in cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, personal safety of person/s.

Cookies & monitoring

A cookie is a small text file that we store on your device. Our website uses cookies to distinguish from other users of our website. Cookies also provide us with information about how this website is used so we can keep it is as up to date, relevant and error-free as possible. Further information about the types of cookies that may be used on this website is set out below.

To keep track of cart/basket data, our ecommerce software makes use of 3 cookies:

  • woocommerce_cart_hash
  • woocommerce_items_in_cart
  • wp_woocommerce_session_

The first two cookies contain information about the cart as a whole and helps the system know when the cart data changes. The final cookie (wp_woocommerce_session_) contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies.

When visitors comment on out blog, they too get cookies stored on their computer. This is purely a convenience, so that the visitor won’t need to re-type all their information again when they want to leave another comment. Three cookies are set for commenters:

  • comment_author
  • comment_author_email
  • comment_author_url

The commenter cookies are set to expire a little under one year from the time they’re set.

We also use Google Analytics to monitor traffic to our site and collect the following information:

  • The IP address of your computer
  • The referring website from which you have got to our website from

The reasons for this are:

  • To make ongoing improvements to our website based on this data
  • To see our most popular sources of business

If you would like to find out more about the cookies Google Analytics uses, please read their help guide.

Customer privacy rights

If you are concerned about your data, you have the right, subject to the payment of a small fee to request access to personal data which may hold or process about you.

Terms & Conditions

In using this website you are deemed to have read and agreed to the following terms and conditions:

1. Supplier identification

thingsbyus.co.uk is a site operated by Abigail Sinclair and Mark Adamson.

2. Product information

Some of the images on this website are for illustration purposes only and due to the nature of the printing methods we use, actual items may vary slightly from the images shown.

3. Delivery & Returns

 

4. Right to cancel

You have the right to cancel the purchase of a good without having to give a reason at any time within the “cooling off period” of seven working days, beginning on the day after you receive the goods.

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have canceled the contract.

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancelation.

You will not have any right to cancel a purchase for the supply of any of the following goods:

  • for the supply of good made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly;
  • for the supply of newspapers, periodicals or magazines;

5. Notices

All notices you send us must be sent to the contact details on this site. We may give notice to you at either the email or postal address you provide to us when making a purchase. [Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter.] In providing the the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressee.

6. Conclusion

These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.

Notification of Changes

thingsbyus.co.uk reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms.

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